eBusiness and eWork in Venedig

17th-19th October, 2001

Venice. E-2001 took place, by kind permission of Telecom Italia, in the Future Centre, Venice. This is the eleventh in a series of annual conferences supported by the European Commission and covers topics in New Methods of Work and Electronic Commerce, which is part of the Commission’s Information Society Technologies (IST) programme. The Conference provided a forum for presentations and discussions of new, highly innovative developments in e-work, e-business and e-commerce and issues related to individuals, organisations and markets in the emerging digital economy. The programme combined strategic keynote presentations, technical papers, an exhibition and social activities.

There were seven parallel sessions of six streams. Typical sessions cover commercial applications, education and training, local government use, security aspects, legal issues and so on. The exhibition consisted of posters and demonstrations covering eBusiness and eWork project results, software applications, services and publications. Posters must describe potential industrial benefits and be mainly visual, with any further details in handouts. The call for exhibitors appeared with the advance programme. The social programme included excursions the following weekend, two evening cocktail receptions and a daily partners’ programme during the conference.

The advance programme included a call for sponsors. Major sponsors for e-2001 include the European Commission and Telecom Italia, who have generously provided use of their corporate premises in Venice. Sponsorship covers a range of attractive items and activities, such as: pens or promotional gifts, an evening cocktail, other social activities or support services such as a Cyber Café. Prominent notice has be given to sponsors in the publicity and at the conference. Previous sponsors have included Daimler Benz, Gemplus, GMD, ITATEL, Nokia, Philips, Thomson CSF and Thomson Multimedia. Major sponsors have been ARM Ltd, Ericsson and Siemens. The major sponsors for e-2000 were Infineon Technologies and Canon.

The Conference followed a format of twenty minutes allowed for technical presentations, including questions. The event took place in the attractive city of Venice. The partner of INTELLECT was there to present their papers "Interactive and real-time help-desk system in electronic shop environment" and "Lean Configuration: Interactive Configuration for the Internet", which you can also find in our showroom. This paper includes what you have you keep in mind, if you want to setup help-desk systems with more quality in the Internet environment.